Carrier Tracking Guide
Track a Amazon Logistics (AMZL US) Package
Tracking Number Format
TBA + 12 digits (e.g. TBA123456789000) for AMZL; Amazon also uses UPS (1Z), USPS (9261/94), and DHL (JD)
Frequently Asked Questions
Amazon tracking not updating — what should I do?
AMZL (TBA tracking numbers) updates multiple times per day on delivery day. If marked Delivered but no package arrived check the delivery photo in your Amazon account under Track Package. Contact Amazon support — they typically resolve missing package claims within 24 hours.
How long does Amazon take to deliver?
Prime Same-Day: order by noon delivered by 9 PM. Prime One-Day: next day. Prime Two-Day: within 2 business days. Standard Shipping: 3–5 business days. Free Shipping non-Prime: 5–8 business days. No-Rush Shipping: 5–7 business days with a digital credit.
Amazon package late or stuck — what to do?
If past the guaranteed delivery date wait 24–48 hours then go to Orders > Problem with Order > Package hasn't arrived. Amazon typically offers an immediate reship or full refund for Prime members. A-to-Z Guarantee covers third-party seller orders that don't arrive as promised.
How do I contact Amazon customer service for a missing package?
Amazon.com > Account > Orders > select the order > Problem with Order > Package didn't arrive. Or call 1-888-280-4331. Most cases are resolved immediately for Prime members. Amazon's A-to-Z Guarantee covers third-party seller orders that don't arrive within the stated delivery window.
Track with Other Carriers
Need to track hundreds of packages at once?
Upload an order/tracking number list and download a full status report as Excel. Billed per successful query.
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