From Values to Benchmarks: Evaluating Large Language Models for Governmental Use in Dutch

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Article Summary

Large language models are increasingly being deployed in governmental settings, yet few existing evaluation frameworks jointly reflect the values of public administration and the linguistic requirements of non-English contexts. We present the "Grip on LLMs" framework, a systematic evaluation suite for Dutch governmental use developed in collaboration with domain experts from a major Dutch municipal organisation. Through an advisory board process, user research, and a survey of the users of a civil-servant chatbot, we identify six evaluation dimensions (factuality, honesty, social bias, energy consumption, cost, and training data transparency) and operationalise them into a benchmark suite covering more than 30 multilingual and Dutch-specific models. Our results reveal that no single model excels across all dimensions, and that trade-offs are unavoidable: higher quality consistently comes at greater environmental impact and financial cost, while bias remains largely independent of both. We further find that factuality (whether a model answers correctly) and honesty (whether a model acknowledges what it does not know) are governed by distinct properties, with high factuality not implying high honesty. To make these findings actionable for non-technical audiences, we release a publicly accessible, user-friendly model overview designed for the full range of stakeholders involved in governmental LLM selection, from engineers to policymakers.

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